34. Why can’t you give specific information to me over the phone when I ask questions about my benefit?
CMERS has an obligation to protect the confidential records of its membership. Benefit information cannot be released over the phone since there is no way to confirm an individual’s identity over the phone. CMERS will forward information, including dollars, in writing to the member or their designated representative. The written information is mailed to the address CMERS has on file for the member unless the member has instructed CMERS to forward the information in writing to a third party. CMERS cannot fax the information or mail it to another address unless CMERS receives written authorization with the member’s signature.