Office of the State Comptroller Accounts Payable Division Vendor Self-Serve (VSS)

Vendor Self-Serve (VSS) Frequently Asked Questions (FAQ)

If you cannot resolve the problem with these answers, please contact the VSS Help Desk by email to osc.apd@po.state.ct.us with VSS in the subject line or by phone to 860.702.3400.

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• How can I get access to Vendor Self-Serve?
  • You have to contact the Office of the State Comptroller�s Accounts Payable Division by email to osc.apd@po.state.ct.us  and include VSS in the subject line.
  
  
• When I sign into VSS, my menu shows eProcurement; not the normal VSS menu.
  • You were probably timed-out of your original session and didn�t go back to the VSS page to sign back in. Sign out and go back to the original VSS page and use the link on that page to sign in.
  
  
• I entered my invoice number in the Invoice number field and no results came up.
  • Please review the Web-Based Training (WBT ) sections on understanding searches or contact the VSS Help Desk.
  
  
• I entered my UserID and password correctly and I still get the error message "Your User ID and/or Password are invalid."
  • In Vendor Self-Serve, both the UserID and Password are case sensitive. Ensure that you entered both using the proper case. If you use the number pad on your keyboard, ensure that �Num Locks� are on for any numeric values in your User ID and / or Password.
  
  

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